Orders, Shipping & Returns at Leilani Lingerie
Here you will find everything you need to know about placing an order, delivery, and returns.
Swiss Orders and National Shipping
How can I place an online order?
You may shop as a guest or create a customer account.
Which payment options are available?
Visa, Mastercard, Twint, and bank transfer in advance (SEPA for EU payments).
How is my order shipped?
Via Swiss Post: A-Post, B-Post or Midibrief (for small/light items).
When will my order be dispatched?
Usually within 3 business days, provided all items are in stock.
Shipping costs
A-Post: 1 day, CHF 10.50
B-Post: 2 days, CHF 8.50
A-Post Midibrief: 1 day, CHF 4.– (accessories and small items)
Delivery address
You can choose your delivery address freely.
Packaging
Orders are shipped in a neutral beige or white cardboard box.
Gift Wrapping
Available for CHF 3.–.
Missing, wrong or damaged item?
Please contact us immediately. We will send the correct item at our expense and provide a return label.
Items currently unavailable
Items in stock ship immediately. Pre-ordered items are sent as soon as they arrive.
Can I reserve an item?
Yes, feel free to contact us for availability and delivery estimates.
Returns and Exchanges
Can I return an itme?
Yes, within 10 days, unworn and in its original packaging.
Non-returnable items
Sale items and accessories (stick-on bras, bra extenders, etc.).
How do I send a return?
Request an RMA number, complete the return form, and send the item back in a suitably sized box.
Return address
Please send the items you would like to return to the below address:
Leilani Lingerie by Mirjam Christen
Heimgartenstrasse 2, 8272 Ermatingen
Switzerland
How do exchanges work?
Return the item and place a new order. We are happy to help you with sizing.
Who pays return shipping?
Return and exchange shipping costs are paid by the customer.
Original shipping fees are non-refundable.
Refund time
Processing takes up to 1 week.
Refunds may take up to 4 weeks depending on your card provider.